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Business Review

CEO’s Introduction

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CEO’s Introduction

Paul Griffiths

Highlights

Highlights

Dubai Airports launches “DXB” to transform airport experience

Go behind the scenes at DXB and DWC in our series about DXB’s 45-day runway rehabilitation

DXB welcomes 22.2 million customers in Q1 2019

DXB announces first ever airport resident DJ

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Dubai Airports launches “DXB” to transform airport experience DWC customer numbers top 326,000 in Q1 An unforgettable welcome for the airport’s billionth customer Go behind the scenes at DXB and DWC in our series about DXB’s 45-day runway rehabilitation DXB welcomes 22.2 million customers in Q1 2019 DXB announces first ever airport resident DJ

Innovation

Innovation

Globally recognised as one the aviation industry’s boldest innovators, Dubai Airports continued to embrace new technology throughout 2018.

Leveraging technology to enhance the customer experience

84% of transfer passengers to be processed in less than five minutes

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Dubai Airports opens state of the art multi operations centre DXB at the forefront of the airport advertising revolution Dubai Airports’ new modular data centre complex a “World First” Dubai Airports, Dubai Police, IATA and ACI sign MoU on Smart Security New Smart Gates at DXB Aeronnovation Award Recognition Dubai Airports introduces regions first cloud-based flight information display solution

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AIRPORT EXPERIENCE

Airport Experience

Airport Experience

2018 was a stellar year for DXB and the airport experience

Leveraging technology to enhance the customer experience

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Dubai Airports launches “DXB” to transform airport experience DXB partners with XDubai for one-of-a-kind stunt Spotlight on DWC during the SRR DXB gets ready to celebrate the Chinese New Year DXB announces first ever airport resident DJ Make some noise, it’s time to rock at DXB A Taste of the Middle East before leaving DXB

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CSR

CSR

Throughout the organisation’s history, Corporate Social Responsibility has been fundamental to Dubai Airports’ operations and ethos.

Leveraging technology to enhance the customer experience

Dubai Airports raises 1.5m AED for Dubai Cares

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Dubai Airports supports Dubai Cares Ramadan 2019 campaign Holy Month of Ramadan marked at DXB Dubai Airports recognised in Special Olympics honours Dubai’s Aviation Sector makes Green Pledge DXB gearing up to welcome participants of the Special Olympics World Games 2019 Dubai Airports raises 1.5m AED for Dubai Cares Spreading Happiness

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By the Numbers

By the Numbers

2018 was another year of landmarks as Dubai Airports continued to break records and surpass expectations.

Leveraging technology to enhance the customer experience

An unforgettable welcome for the airport’s billionth customer

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By the Numbers DXB welcomes 22.2 million customers in Q1 2019 DWC customer numbers top 326,000 in Q1 An unforgettable welcome for the airport’s billionth customer DWC flights to climb 700% during DXB runway refurb DXB retains title as #1 international airport DWC Welcomed 900,000 customers in 2018 Busiest Month Ever at DXB

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Our Future

Our Future

Rising traffic numbers and new routes underpin sustainable growth

Leveraging technology to enhance the customer experience

In 2018 over 3.5 million customers travelled between DXB and 13 Chinese destinations

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Go behind the scenes at DXB and DWC in our series about DXB’s 45-day runway rehabilitation China Eastern non‑stop flights China’s Uni-Top Airlines launches flights to DWC Rising traffic numbers and new routes underpin sustainable growth

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