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New service launches at Dubai International (DXB)

Airport Experience

Hailing a taxi is now something you can do inside the airport, as well as outside, thanks to the new taxiDXB service available in DXB’s Concourse B. The only difference is that taxiDXB is free.

Launched with the aim of making the customer journey through DXB’s linear concourses easier, the fleet of 15 eight-seater buggies are now readily available at pick-up points around the arrivals and departures level of concourse B, or to just hail when seen. Priority will be given to those who may find walking a challenge or have their hands full with young children, but the taxiDXB service is free for all to use and will take customers straight to their gate or one of the airports many restaurants and shops.

“The introduction of taxiDXB is in direct response to the needs of our customers. The design of DXB’s concourses is very linear, which some customers told us they found hard to manage when they have to reach a gate at the opposite end but lends itself perfectly to a closed-loop buggy service,” said Frank McCrorie, SVP Operations at Dubai Airports. “We have operated similar services in the past, but this is entirely free for our customers and has proved very popular in the test phase.”

taxiDXB is operated by the airport’s specially trained customer service team, who are equipped with up-to-date flight movement information to ensure customers get to where they need to be in plenty of time. The service will be extended to DXB’s other concourses in the coming months.

 

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