Dubai International (DXB) made preparations to extend a special welcome to the thousands of athletes, family members and support staff arriving into the city for the upcoming Special Olympics World Games Abu Dhabi 2019.
Dubai Airports worked with its service partners such as airlines including home carriers Emirates airline and flydubai, dnata, Dubai Police, Dubai Customs, the General Directorate of Residency & Foreigners Affairs (GDRFA), and the Roads & Transport Authority to ensure a seamless airport experience for the participants, right from the aircraft gate all the way to the kerbside side and beyond.
“The Special Olympics is an extraordinary event that receives participation from some very exceptional individuals, and Dubai Airports is fortunate to have this opportunity to support it and contribute to its success. Thousands of athletes, their families, and dignitaries from around the world are expected to arrive into DXB starting next week, and we are preparing to welcome them in the best way possible,” said Frank McCrorie, Senior Vice President of Operations at DXB. “As part of the special welcome, each of the teams arriving at DXB will be received by dedicated customer service guides, who will escort them through all the necessary travel processes – from immigration where they will be fast-tracked through dedicated counters – to customs and porter assistance with baggage, all the way to meeting points at arrivals area reserved for the event.”
McCrorie added that additional Dubai Airports service staff were deployed across touchpoints at the three terminals from March 5 to 21 to assist arriving and departing delegations. Dubai Airports worked very closely with Special Olympics World Games organisers and formed cross functional teams in collaboration with its service partners at DXB to plan for smooth arrival and departure of each of the delegations for the event.
Hosted in the UAE from March 14-21, 2019 marked the first time the event is being hosted in the Middle East North Africa since the movement’s founding over 50 years
ago. The world’s largest humanitarian sporting event and a global movement, the Special Olympics focuses on the empowerment of people of determination with intellectual disabilities through the power of sport. The event witnessed 7,500 athletes competing in 24 Olympic-style sports taking place across nine venues in Abu Dhabi and Dubai. Supported by 20,000 volunteers the event was attended by 3,000 coaches, 4,000 family members and 3,000 honoured guests.